Privacy Policy

This Privacy Policy explains how Peak Hit Technologies (Pty) Ltd ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use the LaundrEase mobile application and related services ("Service").

By using the LaundrEase app, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information when you use our Service:

a) Information You Provide

• Personal details: Full name, phone number, and email address.
• Address details: Collection and delivery locations.
• Order information: Laundry preferences, booking date/time, and notes.
• Payment information: Payment method (e.g., cash or card on delivery). We do not store card details.

b) Automatically Collected Information

• Device and app usage data: IP address, device model, app version, and operating system.
• Location data: Used to identify service zones and optimize pickup/delivery, only with your permission.

2. How We Use Your Information

We use your personal information to:

• Create and manage your customer account.
• Process and deliver your laundry orders.
• Communicate order updates, confirmations, and delivery notifications.
• Provide customer support and respond to inquiries.
• Improve our Service, features, and user experience.
• Comply with legal or regulatory requirements.

We do not sell your personal information to third parties.

3. Sharing of Information

We may share limited personal information only when necessary:

• Partner laundromats (independent contractors) to process your laundry order.
• Drivers or delivery agents to collect and return your laundry.
• Payment providers for card transactions (when implemented).
• Service providers who assist with notifications, analytics, or app hosting — all bound by confidentiality obligations.

All third parties are required to handle your information securely and use it only for the intended purpose.

4. Data Retention

We keep your information only for as long as needed to:

• Complete your orders.
• Fulfill legal, accounting, or reporting requirements.

After that, your personal data is securely deleted or anonymized.

You may request deletion of your account and related data at any time (see Section 8).

5. Data Security

We take reasonable technical and organizational measures to protect your information against loss, theft, misuse, unauthorized access, or disclosure.

While we use secure systems, no electronic transmission or storage method is completely secure. You share information with us at your own risk.

6. Your Rights (Under POPIA)

As a user in South Africa, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw consent for specific processing activities.
• Request deletion of your personal data, unless we are legally required to retain it.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

The LaundrEase app may use cookies or similar technologies to:

• Improve app performance.
• Remember your preferences.
• Analyze usage patterns for better service delivery.

You can disable cookies through your device or app settings, but some features may not work properly.

8. Access, Correction, and Deletion Requests

To access, correct, or delete your personal information, email us at hello@laundrease.co.za with your registered contact details.

We will verify your identity before processing your request.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If you believe your child has provided information to us, please contact us to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, the updated version will be available in the app and on our website with a new "Last updated" date.

You are encouraged to review this Policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: